STATUS
System status.
Every Retrics component, and any incident we have posted. This page is written by hand, not fed by an automated monitor — so read it as our incident log, and tell us if your experience disagrees with it.
App
NO KNOWN ISSUESDashboard, customer profiles, segments, and saved views.
Sync
NO KNOWN ISSUESRead-only ingestion of Shopify orders, customers, and products.
Insights
NO KNOWN ISSUESHealth scores, return probability, cohorts, RFM, and the recovered-revenue ledger.
Notifications and account email delivery.
Incidents
NONE POSTEDNo incidents posted. When something is degraded or down, we post the affected component, what we know, and the fix here, and keep updating until it is resolved. For significant incidents we also notify affected Concierge workspaces by email. Planned maintenance is announced at least 48 hours ahead, in-product or by email.
Because this page is maintained by hand, your experience is the better signal. If something looks wrong and is not reflected here, tell us at support@retrics.ai — that is faster than waiting for us to notice.