It reads
before it speaks.

Retrics Chat is a storefront agent that reads the order, your policy, and your catalog before it answers, sells, or acts — and hands off to a human when a question is a person’s call. It is planned and coming soon — approved, with the build underway; the waitlist is how design partners get in first.

No. Chat is planned and coming soon, and the build is underway. Everything on this page is a concept preview with illustrative numbers — nothing here is a live result or a real customer. Join the waitlist to be among the first stores on it.

Before the first word, it opens the surfaces it needs from your Retrics app — the order timeline, your returns and duplicate-charge policy, the customer’s history, products and stock, and verified reviews. Every reply cites what it read; with no source, it does not answer.

It is designed to answer, to sell by suggesting the right product from your own catalog and reviews, and to take small, bounded actions such as holding a delivery at a pickup point — each with a receipt. Anything above a limit you set waits for your approval.

When its confidence drops below a floor, or the situation is a judgment call — a damaged order, a double charge, anything outside policy — it is designed to stop and hand your team the full transcript, the order timeline, and a drafted resolution, so a person starts at the finish line.

Chat starts in suggest mode and earns autonomy the way every Retrics product does: approval first, then narrow automation inside limits you set. Ungrounded replies are blocked, refunds over your cap wait for you, and one kill switch stops every action.

It reads real surfaces from the Retrics app. Some are live today, such as Retention; some are in early access, such as Campaigns; and some, Reviews among them, are still coming soon. Each source on this page carries its own honest status. Chat itself is planned, with the build underway.

Yes. Chat is approved and the build is underway — it is not waiting on a vote or a demand threshold. What we won’t do is name a launch date before it is ready; the waitlist is how repeat-purchase Shopify brands get in first.